Frequently Asked Questions
Cost Analysis FAQs
How much of my time does it take to find savings?
Our work is non-intrusive and streamlined, the majority of work occurs at our offices for billing error detection. Moving forward once the savings recommendations are in place. Most of our clients have less than 2 hours invested with us, including our initial meeting. In other words, our wireless cost analysis process is quick and accurate.
What do you need from us to begin your cost analysis?
We need your last three months of billing invoices from your current wireless provider in PDF format. The easiest way to get your last three months invoices to us is to log in to your wireless account, online and go to their Billing and Payments section. There you will find all of your previous month’s billing invoices. Just upload the last three months invoices to our secure servers or email the invoices to firstname.lastname@example.org. Should the need arise, depending on the complexity of the account(s), we would need permission to speak with your wireless provider. We respect your privacy and take guarding it seriously. We do not sell or share your information with anyone.
If we already review our wireless bill on a regular basis, can you still help us?
Yes. Many of our clients have already done the proactive research to find ways to reduce their wireless costs. We have identified profit savings for over 90% of our customers. So, even if you are uncertain of our ability to reduce your wireless costs due to your current, in-house efforts, our cost analysis is zero cost to have Wireless Guardians review and show the results of our savings analysis.
How long does the initial cost analysis typically take?
Our initial review process usually takes anywhere from one day to two weeks. The time frame will differ based on the complexity of your wireless invoice(s) and the amount of mobile devices in your organization.
How much in savings do you usually find?
We have reduced our client’s wireless expenses by as little as zero percent and as much as seventy percent, but our historical average is between eighteen percent to thirty-two percent.
I am under contract, and I owe thousands of dollars in mobile equipment costs with my current wireless provider.
That’s not a problem. Almost all of our clients’ do. There are numerous ways to reduce wireless expenses without being asked to leave your current wireless provider.
What shipping choices are available and how are shipping charges calculated?
Shipping charges are calculated based on the options you choose and the number of devices being shipped.
Standard Overnight, usually $12.99 billed to your account.
Priority Overnight, usually $14.99 billed to your account.
Saturday, usually $19.99 billed to your account.
Can I modify my shipping address after I place my order?
Within thirty minutes after placing your order, if your package hasn’t already been sent out, contact us immediately with the correct shipping address and our Deployment Center will update your shipping information.
After thirty minutes of placing your order, unfortunately, no you cannot change your shipping address. To modify the address, we must cancel your order and submit a new order with the proper address.
Will I need to sign for a delivery that Sprint or Verizon sends me?
Yes, we require a signature on any order over $75 from anyone at the delivery address.
The shipping carrier will make three delivery attempts. After the final unsuccessful delivery attempt, the order will be returned and canceled.
How long will it take to deliver my purchases?
The shipping option you select will determine how quickly your order arrives. The following shipping options are available for purchases placed by phone or by email within the US only, excluding Alaska and Hawaii.
*Subject to credit authorization, verification, and inventory availability.
Can I have my shipment sent to a PO Box?
No. We can only deliver to street addresses.
Can I pick up my order at a Sprint or Verizon Wireless store?
No. To save time and money, we ship directly to the street address specified on your order.
Tracking and Order Status FAQs
Where can I find my tracking number?
After your order leaves the Sprint or Verizon warehouse, a confirmation email with a tracking number is sent to the email address on your shipping order.
How do I track my shipment?
You can track your order by the confirmation email sent 24 hours after placing your order.
To track a shipment:
Tap the tracking number link in the confirmation email to track your shipment.
How do I check the status of my order?
Once you place your order with Wireless Guardians, you’ll receive an email confirming that the order shipped. This email includes the order tracking number and an expected delivery date.
What should I do if I don't get my order by the expected delivery date?
Contact us. We will send you the tracking number, and you will need to contact FedEx or UPS directly if your order doesn’t arrive by the scheduled delivery date. Lost deliveries are very uncommon. Deliveries, however rare can be delayed depending on weather and other conditions.
What is return policy?
If you’re not satisfied with your purchase, you can return the product with the original sales receipt within the return period specified in our Return Policy. A restocking fee may apply.
Where can I see an invoice for my order?
You can your find your order invoices on the My Orders page in your Sprint or Verizon account online.
We know your wireless provider’s playbook because we used to play ball on their team. We’ve trained their sales reps how to maximize profits and commissions, and for years, we sold their services to business customers just like you.
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